The availability of the customer and technical support that a cloud website hosting company provides can tell you a lot for the services that they offer as well. When you are allowed to use just e-mails and / or tickets, you have most probably come across a reseller not the website hosting provider. When this is the case, you'll have to wait for a couple of days so as to get an issue resolved as the reseller may not be checking their communication regularly or they may have to consult with the true hosting company for further help. If the supplier provides you with several options for communication with quick response time that are available anytime, they are almost certainly the top provider, not only a reseller. So you will benefit from timely assistance and top-notch support since they'll have direct access to the servers where your account will be created. No matter what the trouble - sales or technical, it's always better to be able to contact your hosting company directly via your favourite method of communication.

24/7 Customer Support in Cloud Website Hosting

The customer and technical support services for all our cloud website hosting packages are round-the-clock, thus you can forget about waiting for several days so as to get assistance. If you are not our client yet, you can call us, chat with an agent or send an email message. If you do have an account, you are able to open a support ticket on top of the other three options for communication. You can select the best way to contact us based on where you are or what kind of hardware you're using. We will assist you for almost any webhosting-related query that you have or problem that you could encounter and even if you get in touch with us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming matters you could open a ticket, but even in such a case the maximum response time will never exceed sixty minutes.

24/7 Customer Support in Semi-dedicated Hosting

Whatever the semi-dedicated server that you choose, you are able to take full advantage of our 24/7 technical support services even on public holidays. Your websites will be available all of the time and so will we. With many different connection options, you'll be able to choose the optimal way to get in touch with us and find out about our solutions if you don't have an account yet, or ask for assistance in case you are already our customer. You'll be able to phone us, have a chat with a live consultant, send an email message or open a support ticket from the Help section of your Hepsia website hosting Control Panel. The last two options have 1-hour reply time guarantee, even though it rarely takes over 20 minutes to receive assistance no matter the nature of the trouble. With our customer and technical support services, we are available for you every time you need us, not several days after that.

24/7 Customer Support in VPS Hosting

Every virtual private server package that we provide comes with 24/7 customer and technical support, therefore in case you experience any issue with the pre-installed software on the machine or you have any kind of pre-sales or general questions, you will be able to get in touch with us at any moment, even holidays and weekends. For your convenience, we provide different ways of communication - phone support with a couple of local numbers around the world, live chat, email messages as well as a ticketing system, that is accessible through the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complicated tech issues since it will be easier to track what's going on. The maximum warranted response time for all of the email messages and tickets is an hour, yet it hardly ever takes that long to get assistance. When you acquire the Managed Services upgrade that we provide, our administrators will also help you with any third-party software difficulties.

24/7 Customer Support in Dedicated Web Hosting

We know how important it is to have well-timed support in general, let alone when you operate an entire server, that's why each dedicated server that we provide includes 24/7 support with 1-hour response time warranty whatever the problem. This service is totally free for all the problems with the server or the software that was installed by our administrators through the setup, so you're able to get in touch with us as many times as you wish, even during holidays. You could either open a trouble ticket from your billing section or you can send an email, and the actual answer time for either of these rarely surpasses 30 mins because we have administrators available round the clock. If you want general information about our servers or you've got a billing question/issue, you can also call one of the local phone numbers that we have on 3 different continents or you may take advantage of our live chat service and talk to a representative online. For third-party software support, we offer a Managed Services upgrade, which you will be able to include to your server package through your billing Control Panel.