There are a number of ways in which you can contact the hosting company whose services you are using, but the one that you will invariably find no matter which company you pick is a ticketing system. This is the least complicated form of correspondence for a variety of reasons. In case no customer care team representative is available at the moment and they are all engaged, a telephone call may not be replied to, but a ticket will invariably be received. Besides, you can copy/paste large bits of info without needing to worry about typing mistakes, and in case a particular issue requires more time to be resolved or a number of replies have to be exchanged, all the information will be in one and the same location, so either party can always see the comments provided by the other one. The negative side of using tickets to contact your web hosting company is that they are usually separate from the web hosting platform, which means that if you need to provide info or to follow guidelines, you’ll need to use at least 2 different admin interfaces and this number may increase if you would like to manage multiple domain names. Additionally, lots of hosting companies reply to tickets after a couple of hours, or even once in every twenty four hours, and for you as a client, this simply means wasted time while awaiting a reply.

Integrated Ticketing System in Cloud Website Hosting

In stark contrast to what you may find with numerous other hosting providers, the support ticket system that we use with our Linux cloud website hosting packages is an integral part of the Hepsia Control Panel, which comes with all hosting accounts. You won’t have to memorize different log-in credentials, as you will be able to manage both your tickets and the web hosting account itself in one single location. So, if you’ve got a query or face an issue, you can get in touch with our help desk team right away. Our system offers an intelligent search mechanism. This implies that even in case you’ve posted numerous tickets through the years, you will be able to find the one that you want with no effort. Also, you can check knowledge base guides to troubleshooting commonly experienced complications.

Integrated Ticketing System in Semi-dedicated Hosting

In case you’ve got a semi-dedicated server account with us and you wish to contact our customer support engineers, you’ll be able to open a trouble ticket straight from your Hepsia hosting Control Panel instead of using a completely different technical support platform as you will have to do with the majority of web hosting providers on the marketplace. Our integrated ticketing system will enable you to open a new ticket without any efforts and to go through older tickets using a clever search box. Also, you will be able to browse the applicable knowledgebase articles that our system will present to you on the basis of the category that you pick for your new ticket. You can do all the abovementioned activities without logging out of your Control Panel at any moment, which suggests that in case you experience any problem or have an enquiry, you can get in touch with our support engineers and resolve the specific issue in less than 60 minutes through one single platform.