A live chat is a real-time method of communication between a website hosting supplier's support crew and its clients. It's a very efficient way to get some information about the web hosting services or have some issue resolved because you are talking with a live agent. The advantages of using a live chat service rather than calling or opening a trouble ticket are the low possibility of mistakes any time you exchange information such as usernames or domain names, the faster response time because the communication is real-time plus the fact that you don't have to stay on the chat all the time - you're able to do another thing while the agent investigates the issue involved. What's more, you are able to join a live chat room from any kind of computer that's connected to the world wide web, avoiding the phone charges that you will have to pay if you are calling to another country.

Live Chat Support in Cloud Website Hosting

In addition to the phone and ticket support, our company provides live chat support as well. You will be able to get in touch with us every day, which includes holidays and weekends, and we will give you more info about the Linux cloud website hosting packages that we provide if you are not a customer yet, or about basic and billing questions in case you already have a user profile. Although for solely technical issues you will have to open a trouble ticket to the tech support, since such matters will require more time to be resolved, you may still get in touch with us on the live chat for some technical info. To give you an example, we can help you set up an e-mail address in your email client or troubleshoot various problems, saving you considerable time. Even when our phone lines are already off for the day, you can talk with a live person.

Live Chat Support in Semi-dedicated Hosting

The live chat support service that we provide is online every single day, even on weekends and holidays. It's the most effective way to learn more details about our semi-dedicated hosting in case you do not have an account yet or to get an issue resolved in case you are a customer and our customer care agents will assist you instantly regardless of the time of the day you join the chat. If you're hestitating which package is more appropriate for your websites, if you need advice whether you should acquire a certain upgrade and how to order it or in case you've got problems setting up an e-mail account on your computer, you'll be able to contact us and we'll supply you with the necessary information in a timely manner. The live chat is available even after our telephone lines go off for the day, so when you have an account with us, you can be sure that you'll always find quick assistance with any kind of question or problem that shows up.