If you’ve got a website, a problem could always show up and it does not automatically have to be associated with the web hosting service itself. For instance, something could go wrong when you update a web app or some crucial data may be modified or deleted unintentionally. No matter what the nature of the problem is, you’ll need to get in touch with the respective technical support team and ask them to retrieve a backup or to assist you in fixing the problem that you are facing. How promptly they will do this will predetermine the span of time that your websites will be offline. For certain websites like community sites or e-commerce portals, a prolonged outage often means lost users and cash. Therefore, it’s of prime importance that you use the services of a web hosting company that offers not only a good customer care service, but also a timely one.

One-Hour Response Guarantee in Cloud Website Hosting

In case you are using one of our Linux cloud website hosting packages and you’ve got an inquiry or confront some complication, you can get in touch with us 24x7x365 by submitting a ticket or by writing an e-mail and we guarantee that you will receive a response in less than sixty minutes. In case the issue can be resolved, we’ll do it before we respond to you, while if there’s something that you have to do on your end, we’ll give you all the required info – what settings to check, what workable solutions to try out, and so on. Typically, you’ll get a response within maximum half an hour, which implies that waiting for hours and hours on end or even for more than a day to obtain assistance is something impossible. Our sixty-minute response guarantee is valid for any inquiry that you may have – technical, billing or general.

One-Hour Response Guarantee in Semi-dedicated Hosting

With a semi-dedicated server plan from us, you can take full advantage of our lightning-fast support service. You’ll receive a response to any trouble ticket posted via the web hosting Control Panel or email sent to our client and technical support staff in less than one hour. The response time is guaranteed and it applies regardless of the issue – billing or technical. Often, it takes significantly less time to investigate and sort out a problem. We will give you more details if the solution entails something that needs to be done on your end. If you get in touch with us during weekends or official holidays, the response time will be absolutely the same and considering the fact that our support staff is working 24x7, you will obtain prompt assistance for any technical, billing or general issue regardless of the hour at which you contact us.