Technical Support Channels

  • 1 hour ticket response time
  • A One–Hour Response Guarantee

  • All your support requests will be replied to within maximum 60 minutes after the ticket or email has been submitted. If your issue needs further assistance from a sysadmin, we will direct the ticket or the email to the person on duty, without delay and we will leave a comment to notify you that more time will be needed for arriving at the optimal solution. If you take advantage of the Admin Services package, any of the services included there will be performed whenever you want.

  • Top quality support service
  • A Top–Notch Support Service

  • Our tech support staff will be available to you 24/7/365 if you need help while working with our Hosting Control Panel or with any of the apps that we have preinstalled on your behalf on the dedicated hosting server. And if you need help tackling all the daily admin tasks on your dedicated hosting server, you can take a look at our Admin Services package, that includes data backup disk storage space, OS updates on a weekly basis, installation and problem troubleshooting services, server monitoring and rebooting procedures, etc.

  • Intuitive help center
  • An Easy–to–Navigate Help Area

  • We have provided the Hosting Control Panel with an elaborate knowledge base, which includes extensive explanations of its features and functionalities. Plus, we have shot in–depth video tutorials that will further teach you how to perform a specific task or resolve a regularly encountered problem. The how–to articles and the tutorial video clips are easily reachable from every Hosting Control Panel section through the Videos and Help buttons located in the upper right corner.