Support Channels

  • 1 hour ticket response time

  • A User–Friendly Help Center

  • You will find nearly all the answers to your questions in the easy–to–navigate Help section incorporated into our Hosting Control Panel. It features a large database with regularly asked questions and comprehensive educational articles written by our well–trained help desk support staff.

  • Top quality support service

  • Tutorial Video Clips

  • For all of you who prefer to discover how to sort out a common problem by watching an instructional video clip, we have added a compilation of video tutorials to our Hosting Control Panel. All the video tutorials are concise and simple to understand. They offer you step–by–step presentations of various web site management techniques.

  • Intuitive help center

  • A 1–Hour Response Time Guarantee

  • Our semi–dedicated servers are backed up by a 24/7/365 customer service and feature a one–hour support ticket response guarantee. Our seasoned tech support engineers will be online for you 24/7 and will rectify any problem that you could stumble upon within maximum 1 hour after the customer support ticket submission. In the majority of cases, an answer will be given to you in less than 20 minutes.