Help and Support Channels

  • 1 hour ticket response time
  • A 60–minutes Inquiry Resolution Warranty

  • Our customer assistance staff is on–line round–the–clock to handle every one of your help tickets. Each ticket you send out to us shall be replied to within up to sixty minutes. If your situation requires aid from an admin, we are going to address the ticket to the technician on duty and will notify you that the situation is under control.

  • Top quality support service
  • Expert Client Assist Service

  • We will offer you 24/7/365 tech support through a super–fast ticket platform incorporated into your Control Panel. You may write to us all the time about any of the software packages that come pre–configured on the virtual server, this includes the selected Linux distribution, the server management panel and our in–house produced Hosting Control Panel.

  • Intuitive help center
  • An Informative Help Section

  • In the Hosting Control Panel that comes totally free along with your virtual server, you will discover an insightful Help section, that features all you should be aware of when administering your sites and programs. We have added a wide range of how to articles and video courses that illustrate the primary web site maintenance responsibilities in an easy–to–understand form.